Will I be able to add additional books to my pledge?
Yes, we have made available to our backers the exclusive Kickstarter price for additional books. This discount is only available to original backers of the Kickstarter campaign.
Last updated: April 02, 2019 14:46
How do you calculate the international shipping price?
We have fulfilled more than a few Kickstarter campaigns and have learned a great deal about secured shipping. Our main concern is to ensure that you receive your book in perfect condition. Because of this we do not ship books in padded envelopes as many publishers do. Instead, we ensure a safe delivery by shipping all books in boxes. Because of this secured shipping we are unable to ship International Economy so the cost of international shipping tends to be much higher.
Last updated: April 02, 2019 14:51
Will I be able to change my shipping address after the survey is closed?
Unfortunately, once we close the survey the collected information will be sent to our fulfillment center. Once that happens we will no longer be able to change any shipping address.
Last updated: April 02, 2019 14:52
You mention that this is the first in a series of books. What will be the second in the series and when will it be live?
Frankenstein Illuminated is the first in a series of classic horror / sci-fi editions we have planned for 2019-2020. The next book in the series will be Dracula! The Kickstarter campaign for Dracula is schedule to launch in mid May. The third in this series will be The Mummy.
Last updated: April 02, 2019 14:54
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.